PAYMENT
We accept payment with Dankort, Visa, MasterCard, PayPal and Sofort (DE). We do not charge credit card fees. The amount will not be charged until the goods have been shipped.
If you have ordered several goods and one of them is in back order, the payment for these goods will be charged on the date of the shipment.
PRICES
You can choose to have our prices shown in DKK or Euros. The prices include 25 % VAT. If you want shipment to a country outside of the EU where Danish VAT is not collected, the prices will be shown without VAT upon checkout.
For orders with delivery in Germany VAT of 19 % is added.
Pay now. Klarna.
Pay over time with Klarna.
Buy now, pay later with Klarna.
Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Pre-ordering items
It is possible to pre-order selected items in our online store. It will be clearly marked on the item if it is possible to pre-order. On the item, in the basket and on your order confirmation, you will see the expected delivery date of the product. When you pre-order an item, we will not withdraw the amount until we ship – we simply reserve the amount on your payment card until we are ready to ship the item. Once we are ready to ship your item, we will send you an email.
NOTE: You cannot buy a pre-order item with a product that is in stock. If you want to order more items, please do so on multiple orders.
Made to order
We offer a selection of made to order furniture items. It will be clearly marked on the item if it is a made to order item. The expected delivery date of the product will be clearly stated on the product page, at checkout and on your order confirmation. When ordering a “Made to order” product, the product is made especially for you – which means that you can expect a longer delivery time than usual. You will be charged immediately upon placing your order. Please note that made to order products cannot be cancelled or returned.
We strive to provide the most accurate estimated arrival date for made to order items. However, fulfillment of made to order items can be delayed due to unforeseen circumstances (delays from the supplier, the shipping carrier, natural disasters etc.) We will of course do our best to keep you informed of any delays to your order. One we are ready to ship your made to order item(s), we will send you an email.
Note: You cannot buy a made to order item with a product that are in stock. If you want to order items, please do so on multiple orders.
GIFT CARD
How do I check the balance on my gift card?
You can always check the balance on your gift card online through the link in the gift card e-mail. If you no longer have the gift card e-mail, you can contact our customer service at [email protected] to get a resend of the e-mail.
PLEASE NOTE: If you were given the gift card as a present, the e-mail will be resent to the gift giver.
Loss of Gift Card
A gift card is a bearer instrument and must therefore be viewed as cash. The person using the gift card can use it as payment. No further identification of the person is required. Even if you have confirmation from the gift giver or a receipt, we must unfortunately insist that only the gift card itself is of value to its bearer. Gift cards which were lost or which expired more than a year ago will not be replaced.
COURSE OF ORDER
Our webshop works in the following way:
You collect the wanted goods in the basket by clicking the button „Add to Cart“ (You find the button under each product). When you have collected the goods you want to purchase, click „My bag“ (the button is at the top right of the page). Subsequently, a window of your bag containing your wanted goods is opened. Here you can click “go to purchase”. You must check off the box “I accept ferm LIVINGs terms & conditions” before you can go further to check out. We recommend you read the terms and conditions. Please note, if you wish to change the number of products (add/remove) you will have to go back, change “my bag” and then accept the terms and conditions once more. All information you have already typed in, will be saved, so you don’t have to redo it. If you wish to delete the information already typed in – read how to in our Cookie Policy.
After clicking “continue to shipping” you will be redirected to our shipping page. Here you can choose your preferred delivery method. (Please note, large quantity of products may limit the choice of delivery method due to special carrier.) After you have chosen you delivery method, the total price of your order will be shown in the right site of the screen right under the order summary. Now, you can click on “Continue to payment”.
On the payment page you can review all your information and you can choose your preferred payment and click “Complete order”. You will be redirected to a secure payment window with your chose payment. Please note, if you have chosen PayPal or SoFort, you will be directed to their login page to complete you purchase. When this is done, you will be redirected back to our success page where you can review your receipt. You will receive and order confirmation shortly via e-mail. You can print out the receipt by using the print function of your computer. The purpose of this receipt is solely to give you transparency and documentation for receiving your order and does not constitute an accept of your order. A purchase agreement is finalized when the completion of the order is confirmed in another e-mail (order confirmation). We keep the receipts and order confirmation (purchase agreements) to administrate your order efficiently – cf. our Privacy Policy.
FAIR USE POLICY
Our Fair Use Policy sets forth the guidelines and expectations for the utilization of promotional codes, discounts, gifts, and offers in our online store. The purpose of this policy is to ensure an exceptional shopping experience for all customers, while discouraging any behavior that exploits our services, other customers, our business, or the environment.
Promotional codes and discounts are intended for personal use and enjoyment by customers. We expect customers to utilize these codes in an honest and fair manner.
Examples of dishonest use include, but are not limited to the following:
1. Sharing promotional codes with individuals who are not eligible or authorized to use them.
2. Engaging in fraudulent activities with the intent of obtaining unauthorized promotional codes or discounts.
3. Providing false or misleading information to appear eligible for a promotional code or misrepresenting eligibility criteria.
In order to protect our company and ensure fair treatment of all customers, we reserve the right to take necessary actions if we suspect any dishonest use of promotional codes. These actions may include, but is not limited to, the following measures:
1. We may verify the eligibility of customers using promotional codes by requesting additional information or documentation.
2. In cases where a violation is suspected, we may temporarily suspend the customer’s order while conducting an investigation to prevent further misuse.
3. We may cancel any benefits obtained through the dishonest use of promotional codes
4. We reserve the right to refuse or cancel an order if we have reasonable grounds to believe that the customer is attempting to commit fraud or exploit our services to obtain promotional codes inappropriately.
We value the integrity of our promotions and discounts, and we appreciate your cooperation in adhering to these guidelines. By doing so, we can maintain a fair and enjoyable shopping experience for all our customers.
